Trading conditions

Payment
XSRYstore accept payment with VISA, Mastercard and American Express and Paypal.

All amounts are in EUR(or local currency) and incl. VAT.

XSRYstore uses an approved payment server, which encrypts all your credit card information with SSL (Secure Socket Layer) Protocol. This means that you cannot read your information.

Delivery
XSRYstore delivers on every weekday, with the order concluded before 11 pm.

Delivery times are dependent on the product, but since all items sent directly from our partners stores in the EU (90% from Germany and the UK), we strive to deliver within 3-5 business days. Should there go a longer period of time there can not be expected compensation, since we have this one flexible buffer in our structure, in order to secure the best prices.

* Some products cant be delivered to countries like Norway and Switzerland, so if in doubt dont hessitate to contact us.

Right of complaint
2-year guarantee is granted according to Danish law. Our warranty applies to defects in material and/or manufacturing.

The complaint does not apply to faults or damage committed by wrong use of the product/service.

By return
Contact and complaints should be sent to:

XSRYstore
Vestergade 19
5471 Søndersø
Denmark

Reimbursement
If that is agreed upon refund, so please send your bank details, so that we can transfer the agreed amount.

Right of withdrawal
Given 14 days return on goods purchased in our Web shop.
The period is counted from the day on which you receive the order.

Return cost you must bear.

Withdrawal must be notified to us within 14 after purchase and from withdrawal shall in no later than 7 days after return dispatch.

The notification must be given per. email at  info@xsrystore.com. In the message, you must make it clear that you want to take advantage of your right of withdrawal. You must also fill out our return form and send with the return. You will find it here.

The item's position, when you send the return
You shall be liable only for any deterioration of the item's value, due to different handling than what is necessary to determine the nature of the product, properties and the way it operates. In other words – you can try the product in the same way as if you tried it in a physical store. Do not remove any protective film, tags or other.

If the item is tested in addition to what is described above, we consider it to be used, which means that you know the dismay of purchase only part or none of the purchase amount return, depending on the item's commercial value.

To receive the entire purchase amount should you return so we can do the same as in a physical store. You must try out the item, but do not take it in actual use.

By law we are obliged to link to the European complaint portal: http://ec.europa.eu/odr.

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